Shipping carrier: third party shippers or EPICSTORES.COM Affiliated Physical Store
Occasionally, situations beyond our control arise that may cause delays in shipping your order. In these cases we will attempt to contact you through all available means to inform you of the delay. If your order is mission critical, please call to inform us as soon as the order is placed and check your order status frequently. In-stock items will ship within 24 hours, as long as you complete your order by 2 PM, Monday through Friday, EAT. Most of the products in our stock and we will ship it from our Physical Store.
If you place your order after 2 PM EAT or on Saturday, Sunday or holidays, your available item(s) will ship the next business day if possible. Shipping times, in accordance with third party shippers policy, are estimated in business days, and subsequently do not include weekends.
For your protection and quicker approval of Wire Transfer orders, please ensure that your shipping address in your EPICSTORES.COM Invoice or website account is correct. If we are unable to verify an address it will delay your shipment and you will be contacted to correct the situation.
Free Shipping is for orders shipped within Addis Ababa. Minimum order requirement for free shipping is ETB 20,000. Othersie you are required to collect purchased products form our Physical Stores.
If your order arrives to you in an obviously damaged condition, refuse the delivery. The carrier is responsible for the damage and not you. If, however, you accept delivery and open the carton and then discover the item was damaged during shipping, contact the Customer Service Department and we will file and process claim. We try our best to inform customer about the order status.
Shipping charges shown during the check out process are for orders in Addis Ababa. If your order is shipping outside of Addis Ababa. we will contact you, via email, with the shipping charges for your order. We have several physical stores located through out Ethiopia to ensure you a faster delivery. Our shipping and handling charges include our costs for processing shipping, returns and exchanges and some overhead. We will charge handling fees based on products quantity and weight.
At checkout, the order shipping charges are automatically calculated to "0" or "Free Shipping". The charges are not appliable to orders outside Addis Ababa and less than ETB 20,000.
We understand the need for our customers to know where their product is and when it will be delivered. In our site tracking information will be sent via email on products shipped directly from our physical store and tracking from any shipments shipped directly from our physical stores will be sent within 24 hours. For 2nd day and overnight shipping we update track and email to customer same day of shipment. For ground shipping its may take 1-2 days extra time to update all. If any customer ask status in email or over phone we try to give status update right way but if track is not updated customer must have to give us 3-4 hours time to update in email, no excuse will be accepted like cancel my order I will not take this. If you complain like this EPICSTORES.COM will charge restock fee.