PLEASE READ THIS DOCUMENT VERY CAREFULLY! THE TERMS AND CONDITIONS OF PRODUCTS SALES ARE LIMITED TO THOSE CONTAINED HEREIN. THESE TERMS AND CONDITIONS BELOW APPLY TO ALL YOUR PURCHASES FROM EPICSTORES.COM THEY CONTAIN VERY IMPORTANT INFORMATION ABOUT YOUR LEGAL RIGHTS AND OBLIGATIONS, INCLUDING LEGAL LIMITATIONS AND EXCLUSIONS, PRICING, SHIPPING, GENERAL DESCRIPTION OF PODUCTS, THAT APPLY TO YOU. ANY ADDITIONAL OR DIFFERENT TERMS IN ANY FORMS DELIVERED BY YOU ARE HEREBY DEEMED TO BE MATERIAL ALTERATIONS AND NOTICE OF OBJECTION TO THEM AND REJECTION OF THEM IS HEREBY GIVEN. BY ACCEPTING DELIVERY OF THE PRODUCTS DESCRIBED IN EPICSTORES.COM INVOICE OR OTHER DOCUMENTATION FROM OUR PHYSICAL STORES, CUSTOMER AGREES TO BE BOUND BY AND ACCEPTS THESE TERMS AND CONDITIONS OF PRODUCT SALES UNLESS CUSTOMER AND EPICSTORES.COM HAVE SIGNED A SEPARATE AGREEMENT, IN WHICH CASE THE SEPARATE AGREEMENT WILL GOVERN. IN ADDITION, THESE TERMS AND CONDITIONS ARE SUBJECT TO CHANGE AT ANY TIME, WITHOUT PRIOR WRITTEN NOTICE. THEREFORE, PLEASE CHECK THESE TERMS AND CONDITIONS CAREFULLY EACH TIME YOU PLACE AN ORDER WITH OR ACCEPT DELIVERY OF ANY GOODS FROM EPICSTORES.COM LOCAL STORES.

Customer Acknowledgment


These terms constitute a binding contract between Customer and EPICSTORES.COM affiliated stores in Ethiopia. Customer acknowledges agreement and acceptance of these terms by placing an order on our website. These terms are subject to change without prior notice, except that the terms posted on the site at the time customer initially places or modifies an order will govern the order in question.

E-mail Communications


When you send e-mails to us, you are communicating with EPICSTORES.COM electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Pricing


All prices are subject to change without notice; pricing is a matter to change and we can change it anytime. Prices for certain government, corporate, and institutional customers may be set forth in a bid or other written agreement between the parties. Payment is due when products collected from EPICSTORES.COM affiliated physical stores, unless credit terms have been arranged in advance with our physical store credit department. In such case, payment terms shall be as set forth in the credit agreement.

PRODUCT DESCRIPTIONS


EPICSTORES.COM and its associates attempt to be as accurate as possible. However, EPICSTORES.COM does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free but we are our best to put correct information about every product. All products image may not be same with products.

Products Condition Specification:


Please check products condition before placing order which products got manufacturer warranty and its condition what you are looking.

New Retail Factory Sealed products are brand new sealed and in original manufacturer box is complete with Manufacturers genuine warranty.

New Sealed products may have genuine box or may not, with manufacturer warranty

New Sealed Spare products are in genuine manufacturer box but don't have any manufacturer warranty.

New Bulk Pack products come with clamshell box and do not have any manufacturer warranty. Many times manufacturers disassemble new whole units to use parts. Typically this product doesn't come with software or instructions unless indicated and no Manufacturers genuine warranty.

New OEM (Original Equipment Manufacturer) products are new and many times the manufacturer will disassemble new whole units to use parts. Typically this product doesn't come with software or instructions unless indicated and no Manufacturers genuine warranty.

New Open Box products have never been used; the only difference between the New and New Open Box is that the outside factory seal has been broken, due to canceled order, inspection or mishandling during transporting from warehouse to warehouse but still have warranty depend on products category. However, the inside contents are complete.

New Pull products are used more than 1 year have some scratch but working like new good performance.

Clean Pull or Tested Drives products are used more than 1 year tested after pull from some other system and working without problem.

Refurbished products are typically refurbished by an Original Manufacturer or an affiliate of the manufacturer or 3rd party facility. This product may have minor blemishes due to normal product usage and doesn't necessarily come with documentation and software unless indicated, but has been well tested and generally has never had any defects.

Sales Tax


EPICSTORES.COM affiliated physical stores have right to collect sale tax or VAT from customer which is according to country law.

Payment Method


We accept Payment for the products will be made by Cash and Wire Transfer payment method unless credit terms have been agreed. Payment terms are always in advance unless otherwise specified in an agreement between buyer and EPICSTORES.COM affiliate physical store. 

Cash payment and product shipping: You can order online and pay cash in one of our physical stores. Product drop-ship can be arranged for free shipping qualified orders.

Wire Transfer payment and product shipping: When you order online and email us copy of Wire Transfer payment slip - we reach our bank and verify transferred amount against origional EPICSTORES.COM purchase Invoice and authorize the purchase. If your order is qualified for free shipping - Your name, telephone number and shipping information could be provided to third party shippers. In many instances we drop-ship orders directly to you from one of our physical stores. These drop-shippers are only given your name, postal address, and telephone number for the sole purpose of fulfilling your order.

Shipping


Shipping carrier: third party shippers or EPICSTORES.COM Affiliated Physical Store 

Inside Addis Ababa


Occasionally, situations beyond our control arise that may cause delays in shipping your order. In these cases we will attempt to contact you through all available means to inform you of the delay. If your order is mission critical, please call to inform us as soon as the order is placed and check your order status frequently. In-stock items will ship within 24 hours, as long as you complete your order by 2 PM, Monday through Friday, EAT. Most of the products in our stock and we will ship it from our Physical Store.

Free ground shipping for qualified orders inside Addis Ababa only.


If you place your order after 2 PM EAT or on Saturday, Sunday or holidays, your available item(s) will ship the next business day if possible. Shipping times, in accordance with third party shippers policy, are estimated in business days, and subsequently do not include weekends.

For your protection and quicker approval of Wire Transfer orders, please ensure that your shipping address in your EPICSTORES.COM Invoice or website account is correct. If we are unable to verify an address it will delay your shipment and you will be contacted to correct the situation.

Free Shipping is for orders shipped within Addis Ababa. Minimum order requirement for free shipping is ETB 20,000. Othersie you are required to collect purchased products form our Physical Stores.

If your order arrives to you in an obviously damaged condition, refuse the delivery. The carrier is responsible for the damage and not you. If, however, you accept delivery and open the carton and then discover the item was damaged during shipping, contact the Customer Service Department and we will file and process claim. We try our best to inform customer about the order status.

Shipments outside Addis Ababa


Shipping charges shown during the check out process are for orders in Addis Ababa. If your order is shipping outside of Addis Ababa. we will contact you, via email, with the shipping charges for your order. We have several physical stores located through out Ethiopia to ensure you a faster delivery. Our shipping and handling charges include our costs for processing shipping, returns and exchanges and some overhead. We will charge handling fees based on products quantity and weight.

Handling Methods


At checkout, the order shipping charges are automatically calculated to "0" or "Free Shipping". The charges are not appliable to orders outside Addis Ababa and less than ETB 20,000. 

Tracking Information


We understand the need for our customers to know where their product is and when it will be delivered. In our site tracking information will be sent via email on products shipped directly from our physical store and tracking from any shipments shipped directly from our physical stores will be sent within 24 hours. For 2nd day and overnight shipping we update track and email to customer same day of shipment. For ground shipping its may take 1-2 days extra time to update all. If any customer ask status in email or over phone we try to give status update right way but if track is not updated customer must have to give us 3-4 hours time to update in email, no excuse will be accepted like cancel my order I will not take this. If you complain like this EPICSTORES.COM will charge restock fee.

License and Software


License and software are non-returnable. No cancellation, no refund.